Refunds and cancellations

Cancelling an order

You can cancel a ready-to-ship order free of charge any time before it is dispatched. Message us with your order number. Custom and made-to-order pieces follow the custom work terms. If we cancel your order for any reason, we refund everything you paid.

Returns

You can return a ready-to-ship piece within seven days of delivery if it is unworn and in its original box with the care card. Tell us first so we can arrange the pickup.

What cannot be returned

• custom and made-to-order pieces, because they are made for one person
• earrings for pierced ears once the hygiene seal is broken
• gift cards

These exceptions do not apply if the piece arrives damaged, faulty or different from what you ordered.

If something arrives damaged, faulty or wrong

Take a photograph and send it to us within 48 hours of delivery. We will replace the piece or refund it in full, including shipping, and arrange the return at our cost.

Exchanges

You can exchange a ready-to-ship piece once for a different length or size. You pay to send it back, and we pay to send the new one.

How refunds are paid

• We refund within seven working days of receiving the returned piece, or of cancelling the order.
• Online payments are refunded to the original payment method. Your bank may take a few more days to show it.
• Cash-on-delivery orders are refunded by UPI or bank transfer to an account you give us.
• Shipping and the cash-on-delivery fee are not refunded on change-of-mind returns. They are refunded if the piece was damaged, faulty or wrong, or if we cancelled the order.

Questions

Email or message us on WhatsApp at .